Our Policies

Warranty Terms

We understand the concerns some clients might have when sourcing for parts in their automation projects. To give our clients an added peace of mind when engaging us, we provide a 12-months one-to-one exchange warranty on all our New or Reconditioned parts. We are the only one in SouthEast Asia that provides such assurance to our clients.

How does our Warranty Works?

If you’ve purchased a part from us and it becomes faulty within the 12-month period, contact us for a one-to-one exchange and we will replace the faulty part.

You can reach our Warranty Claims Department here:

  • QC Engineering Management Pte Ltd is not an Authorized Distributor of the products and parts. Therefore, the manufacturer’s warranty may not apply. Please check the respective manufacturer’s website for more information.
  • Our comprehensive 12-months one-to-one exchange warranty is applicable to all new & reconditioned parts. The warranty shall commence from the date the parts are received.
  • Our warranty will be void if upon inspection of the parts, it is found that the defect(s) had occurred as a result of alteration, improper installation or testing, unauthorized repair and/or the serial numbers or part numbers are defaced / removed or mismatch the original sold parts.
  • We guarantee that the parts sold will be free of functional defects. If defect(s) occurs, we will send you a new unit upon availability. All defective parts will have to be returned to us within 1 week from the date of claim. QC Engineering Management Pte Ltd will bear the cost of the return shipping using our forwarder.
  • Any warranty claims must be received before the end of the warranty period. We will not accept any claims made against the parts should the parts be found defective after the warranty period.
  • All faulty units will be inspected and tested upon return. If the parts were determined to be working or if the parts become defective after delivery, testing fees and/or shipping fees shall be incurred and borne by the client.

Credit Terms

We understand the concerns that some of our clients might have when it comes to procurement credit terms. We provide flexible credit terms as the discretion of our Finance Manager.

If you require credit terms, you can fill up and submit a Credit Terms Request Form. Our Finance Department will then assess the request and determine the type of credit terms that your company is eligible for.

Payment Methods

We accept a range of payment methods to make the procurement process hassle-free and easy for our clients.

Bank / Wire Transfer

You can make a bank or wire transfer based on the bank details attached within our invoices.

Please so indicate our Invoice Number in the remarks for easier tracking and processing.

Credit or Debit Cards

We accept all major credit and debit cards including Visa, Mastercard and American Express.


We also accept payment via Paypal. Our Paypal details will also be included within our invoices.


You can also issue a cheque made payable to “QC ENGINEERING MANAGEMENT PTE LTD